Delivery & Return

Help you complete order placement and order management

When you order specific goods and/or services from our products and/or services, we will generate an order for you to purchase the goods and/or services through the system. In the process of placing an order, you need to provide at least your consignee’s name, consignee address, and consignee’s contact phone number. For some special types of goods and services, you also need to provide other information necessary for the goods or services, such as related When cross-border transactions, you need to provide your ID number to complete customs clearance.

At the same time, the order will contain the information about the goods and/or services you purchased, the specific order number, the time the order was created, the amount you should pay, and your remarks. We collect this information to help you complete the transaction smoothly, to ensure the safety of your transaction, to facilitate your inquiries about order information, to provide customer service and after-sales service, and other purposes that we clearly inform.

You can order goods and/or services for others through Fanaticalcat. You need to provide the aforementioned personal information of the actual orderer. If the personal information of a child is involved, you need to obtain the consent of the corresponding child's guardian before providing it.

In order to facilitate you to understand and query order information and manage the order information, we will collect the order information generated during your use of our services to show you and facilitate your order management.

You can fill in/choose more additional information including other contact numbers and time of delivery to ensure accurate delivery of goods or services.

You can view and manage your order information through "My Order".